Last updated: 5 August 2026

1. Who we are

Barrow Electrical Ltd (“Barrow Electrical”, “we”, “us” or “our”) is committed to respecting and protecting your personal information.

For data protection purposes, Barrow Electrical Ltd is the controller of the personal information described in this privacy policy.

Company name: Barrow Electrical Ltd
Company number: 07884921
Registered office: 80 California Close, Great Sankey, Warrington, Cheshire, WA5 8WU
Email: info@pixelmate.co.uk
Telephone: 01925 413 448

This policy explains how we collect, use, store and share personal information when you:

• contact us or request a quotation;
• purchase or enquire about our electrical or energy-related services;
• act as a customer, supplier, subcontractor or business contact;
• visit our website;
• apply for a position with us; or
• otherwise communicate or do business with us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended from time to time.

2. Personal information we collect

Depending on how you interact with us, we may collect and process:

Contact and identity information

This may include your:

• name;
• job title;
• employer or organisation;
• postal address;
• service or installation address;
• email address; and
• telephone number.

Enquiry and project information

This may include:

• details of your enquiry or requested work;
• information about a property, site or installation;
• appointment and access arrangements;
• plans, specifications and project documentation;
• correspondence, notes and call records;
• photographs or videos relating to a quotation, inspection, installation or completed work;
• electrical certificates, inspection reports and test results; and
• information about faults, maintenance, warranties or complaints.

Photographs and project records may occasionally contain information capable of identifying a person, property or location.

Financial and transaction information

This may include:

• quotations and purchase orders;
• invoices and payment records;
• billing addresses;
• bank account details where needed to make or receive payments;
• transaction history; and
• information required for accounting, taxation, fraud prevention or debt recovery.

We generally do not store complete payment-card details. Where card payments are accepted, payment information may be processed by a specialist payment provider.

Supplier and subcontractor information

This may include:

• business contact details;
• qualifications, accreditations and insurance details;
• pricing and payment information;
• contracts and purchase records; and
• information needed to manage work, site access, health and safety or regulatory requirements.

Website and technical information

When you use our website, we may collect:

• your IP address;
• browser and device information;
• pages visited and actions taken;
• the date, time and approximate location of your visit;
• referral information; and
• security, error and server logs.

Further information about cookies and similar technologies is provided below and, where applicable, in our cookie notice.

Recruitment information

When you apply to work with us, we may collect:

• your CV and employment history;
• qualifications and professional memberships;
• contact details;
• references;
• interview notes;
• proof of your right to work;
• information about your suitability for the role; and
• equal-opportunities or health information where this is lawfully collected.

3. How we obtain personal information

We may obtain personal information:

• directly from you;
• from a person or organisation acting on your behalf;
• from your employer, landlord, managing agent, main contractor or property manager;
• from suppliers, subcontractors and professional advisers;
• through our website, enquiry forms, email, telephone or social-media pages;
• from publicly available business directories and registers;
• from referral partners or existing customers; and
• through site visits, inspections and the delivery of our services.

Where another organisation provides your information to us, that organisation is responsible for ensuring it has an appropriate basis for doing so.

4. How and why we use personal information

We use personal information only where we have a lawful basis to do so.

Responding to enquiries and preparing quotations

We use contact, property and project information to:

• respond to questions;
• arrange site visits;
• assess requirements;
• prepare quotations and proposals; and
• take steps requested before entering into a contract.

Our lawful bases are taking steps at your request before entering into a contract and, for business enquiries or enquiries made by someone other than the contracting party, our legitimate interests in responding to enquiries and developing our business.

Delivering and managing our services

We use personal information to:

• schedule and carry out work;
• manage installations, inspections, testing, maintenance and repairs;
• communicate about project progress;
• coordinate employees, subcontractors, suppliers and site contacts;
• produce reports, certificates and completion documents;
• provide aftercare and warranty support; and
• manage our customer relationship.

Our lawful bases are performing our contract with you, taking steps before entering into a contract, complying with legal obligations and pursuing our legitimate interests in delivering and administering our services.

Managing payments and business records

We use financial and transaction information to:

• issue quotations and invoices;
• receive and make payments;
• maintain accounting and tax records;
• manage overdue accounts;
• prevent or investigate fraud; and
• establish, exercise or defend legal claims.

Our lawful bases are performing a contract, complying with legal obligations and pursuing our legitimate interests in managing our finances and protecting our legal rights.

Operating and protecting our business

We may use personal information to:

• manage suppliers and subcontractors;
• maintain the security of our systems, premises and equipment;
• investigate accidents, complaints, security incidents or suspected misuse;
• maintain insurance and accreditation requirements;
• obtain professional advice;
• conduct audits and quality checks; and
• support business continuity.

Our lawful bases are compliance with legal obligations and our legitimate interests in operating a safe, secure and effective business.

Improving our services

We may review enquiries, feedback, project outcomes and website usage to improve our services, customer experience and business processes.

Where possible, we use aggregated or anonymised information. Where personal information is involved, we rely on our legitimate interests in improving our services, provided those interests are not overridden by your rights.

Marketing

We may use your contact details to provide information about services that may be relevant to you.

We will send electronic marketing to individuals only where permitted by law, such as where you have consented or where the rules relating to existing customers apply. Business-to-business communications may be sent where permitted and where we have a legitimate interest in promoting our services.

You can unsubscribe or object to marketing at any time by:

• using an unsubscribe option in the message; or
• contacting us using the details at the beginning of this policy.

Service messages, such as appointment confirmations, safety notices, project updates and invoice communications, are not marketing messages.

Recruitment

We use applicant information to:

• assess applications;
• arrange and conduct interviews;
• obtain references;
• verify qualifications and the right to work;
• make recruitment decisions; and
• comply with employment and legal obligations.

Our lawful bases may include taking steps before entering into an employment contract, complying with legal obligations and our legitimate interests in recruiting suitable personnel.

Where special-category information is processed, we will rely on an additional lawful condition, such as explicit consent or a condition relating to employment law, as appropriate.

5. Our legitimate interests

Where we rely on legitimate interests, these may include:

• responding to business enquiries;
• providing and improving our services;
• managing customer, supplier and subcontractor relationships;
• protecting our staff, customers, systems, property and legal rights;
• maintaining appropriate business and project records;
• preventing fraud and recovering debts; and
• promoting relevant services to business contacts and customers where permitted.

We consider whether our interests are necessary and balanced against the rights and reasonable expectations of the people concerned.

6. When you must provide information

Certain information is necessary for us to:

• prepare an accurate quotation;
• enter into or perform a contract;
• attend or gain access to a site;
• issue certificates, invoices or other project documents;
• comply with legal or regulatory duties; or
• process payments.

You are not generally required to provide personal information. However, if required information is not provided, we may be unable to respond fully, provide a quotation, enter into a contract or deliver the requested services.

7. Sharing personal information

We may share personal information where necessary with:

• our directors, employees and authorised personnel;
• electricians, engineers and subcontractors working on a project;
• suppliers, manufacturers and equipment providers;
• main contractors, clients, landlords, managing agents and property managers;
• IT, website-hosting, email, cloud-storage and business-software providers;
• payment processors, banks and accounting providers;
• insurers, brokers and warranty providers;
• accountants, solicitors, consultants and other professional advisers;
• accreditation, certification, health-and-safety or regulatory bodies;
• debt-recovery and fraud-prevention service providers;
• law-enforcement agencies, courts, regulators, HM Revenue & Customs and other public authorities where required or permitted by law; and
• potential purchasers, investors or advisers involved in a sale, restructuring or transfer of our business.

We do not sell personal information.

Where another organisation processes personal information on our behalf, we require it to protect the information and process it only for agreed purposes.

Some parties, such as professional advisers, regulators, main contractors or payment providers, may act as separate controllers and process information under their own privacy policies.

8. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where information is transferred internationally, we take appropriate steps to ensure it receives a level of protection consistent with UK data protection law. These steps may include:

• transferring information to a country recognised as providing adequate protection;
• using contractual safeguards approved under UK law; or
• relying on another lawful transfer mechanism.

You may contact us for further information about the safeguards used for a particular international transfer.

9. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, warranty and reporting requirements.

Our usual retention periods are:

• Enquiries and quotations that do not proceed: generally up to two years after the last meaningful contact.
• Customer, contract and project records: generally six years after the project or customer relationship ends.
• Invoices, payment and taxation records: generally six years, or for any longer period required by law.
• Electrical certificates, inspection records, warranties and safety documentation: for the relevant statutory, contractual, warranty or operational period, which may exceed six years.
• Supplier and subcontractor records: generally six years after the relationship or relevant transaction ends.
• Complaint and legal-dispute records: for the duration of the matter and generally up to six years after it is resolved, or longer where necessary for legal proceedings.
• Recruitment records for unsuccessful applicants: [INSERT ACTUAL RETENTION PERIOD—OFTEN SIX TO TWELVE MONTHS], unless the applicant agrees to a longer period.
• Marketing records: until consent is withdrawn, an objection is received or the information is no longer relevant. We may retain a minimal suppression record so that we can respect an opt-out.
• Website and security logs: [INSERT ACTUAL RETENTION PERIOD].

We may retain information for longer where a legal claim is ongoing or reasonably anticipated, where a regulator or insurer requires it, or where a longer warranty or certification period applies.

At the end of the applicable period, information will be securely deleted, destroyed or anonymised.

10. Security

We use appropriate organisational and technical measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• alteration;
• disclosure; and
• destruction.

These measures may include access controls, passwords, device and network security, secure backups, malware protection, staff guidance and controls over our service providers.

Access to personal information is limited to people who need it for legitimate business purposes.

No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we regularly review the measures we use.

11. Cookies and similar technologies

Our website may use cookies, pixels, local storage and similar technologies.

These technologies may be used to:

• operate essential website functions;
• maintain security;
• remember choices or preferences;
• understand website performance and usage;
• diagnose errors; and
• support advertising or marketing, where applicable.

Where consent is legally required, relevant technologies will not be used until you have made a choice. You may be able to accept, reject or manage technologies through the controls provided on our website.

Certain limited technologies may be used without consent where a legal exception applies. Where required, we will provide a simple way to object.

Our cookie notice or consent-management tool should identify the technologies used, their providers, purposes and duration.

You can also control cookies through your browser settings. Blocking certain essential technologies may affect the operation of the website.

12. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of how we use your information;
• object to certain uses of your information;
• receive certain information in a structured, commonly used and machine-readable format;
• ask us to transfer eligible information to another organisation; and
• withdraw consent at any time where we rely on consent.

These rights are not absolute, and legal exceptions may apply.

We may need to ask for information to confirm your identity before acting on a request. We will respond within the time required by applicable law.

You will not normally have to pay a fee. However, a fee may be charged or a request may be refused where the law permits us to do so, including where a request is manifestly unfounded or excessive.

13. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing. We will stop using your information for that purpose when you object.

You may also object where we rely on legitimate interests. In those circumstances, we will stop processing the relevant information unless we have compelling legitimate grounds to continue or the information is required for legal claims.

To exercise this right, contact us using the details at the beginning of this policy.

14. Withdrawing consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn. It may, however, affect our ability to provide a feature or service that depends on that consent.

15. Automated decision-making

Unless we tell you otherwise at the relevant time, we do not make decisions about you based solely on automated processing where those decisions would have a legal or similarly significant effect.

16. Children’s information

Our website and services are not directed primarily at children, and we do not knowingly collect children’s information for marketing purposes.

Information relating to children may occasionally appear in customer communications, site records or project information. We will process such information only where necessary and with appropriate care.

17. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy information provided by the relevant organisation before submitting personal information to it.

18. Complaints

Please contact us first if you have questions or concerns about how we use your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data-protection regulator. Complaints may be submitted through the ICO’s online complaint service or by calling its helpline on 0303 123 1113.

Making a complaint to us does not affect your right to complain to the ICO or seek another legal remedy.

19. Changes to this policy

We may update this privacy policy to reflect changes to our services, systems, business practices or legal obligations.

The latest version will be published on our website with a revised “last updated” date. Where a change is significant, we may also notify affected individuals through another appropriate method.

20. Contact us

For questions about this policy, to exercise a data-protection right or to make a complaint, contact:

Barrow Electrical Ltd
80 California Close
Great Sankey
Warrington
Cheshire
WA5 8WU

Email: info@pixelmate.co.uk
Telephone: 01925 413 448